Support at Home will replace the existing government funded in-home care for older Australians for 1 July 2025. Explore our Support at Home information hub with key resources to guide you at every stage of your journey.
Get 2 Hours of Free Care*
When you sign up to our services by 30 June 2025. Take advantage of this special offer and experience the Prestige Difference. Conditions apply.
*Terms and Conditions
- First 2 hour service delivered is free – Monday to Friday only
- Minimum 2 hour service
- Applies to Personal Care, Companionship, Domestic Assistance, Social Support
Why Choose Prestige?
Here are just a few of the reasons so many Australians choose Prestige
to be their Home Care Package provider.
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
You can start or stop your services at any time and change providers at any time. You are in control.
Effortlessly change carers at your request. We’ll work with you to ensure you find the perfect match for your needs.
Monitor your loved one’s care on our client app. Providing real time access to rosters, billing, care plans, and more.
With no lock-in contracts, you can easily stop and start care whenever you need, offering you maximum flexibility.
You can start or stop your services at any time and change providers at any time. You are in control.
Effortlessly change carers at your request. We’ll work with you to ensure you find the perfect match for your needs.
Monitor your loved one’s care on our client app. Providing real time access to rosters, billing, care plans, and more.
Budget amounts
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| Classifications | Quarterly Budget | Annual Budget |
|---|---|---|
| 1 | ~$2,750 | ~$11,000 |
| 2 | ~$4,000 | ~$16,000 |
| 3 | ~$5,500 | ~$22,000 |
| 4 | ~$7,500 | ~$30,000 |
| 5 | ~$10,000 | ~$40,000 |
| 6 | ~$12,000 | ~$48,000 |
| 7 | ~$14,500 | ~$58,000 |
| 8 | ~$19,500 | ~$78,000 |
How much care can I get?
Videos
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Our client Rolf shares how important it is to him to stay independent in his own home, with the support of Prestige Inhome Care.
At Prestige Inhome Care, we care for your loved ones as if they were our own.
The Australian Government has announced a delay to the rollout of the new Support at Home program and Aged Care Act which will now commence 1 November 2025.
Unsure about the upcoming changes to the aged care system and the transition to Support at Home?
Tonya from Prestige Inhome Care explains what the transition to Support at Home will mean for Home Care Package recipients and their unspent funds.
From 1 July 2025, Support at Home will replace the existing government funded in-home aged care.
Our client Rolf shares how important it is to him to stay independent in his own home, with the support of Prestige Inhome Care.
At Prestige Inhome Care, we care for your loved ones as if they were our own.
The Australian Government has announced a delay to the rollout of the new Support at Home program and Aged Care Act which will now commence 1 November 2025.
Unsure about the upcoming changes to the aged care system and the transition to Support at Home?
Tonya from Prestige Inhome Care explains what the transition to Support at Home will mean for Home Care Package recipients and their unspent funds.
From 1 July 2025, Support at Home will replace the existing government funded in-home aged care.
I’m on the Waitlist
If you’ve been approved for a Home Care Package after 12 September 2024 and have been notified that you are on the National Priority System, your approved funding level and place on the wait list will not change. When your funding is applied, you will transition to Support at Home on an equivalent funding level and with your approved services.
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How to Apply for Support at Home
From 1 July 2025, Support at Home will replace the existing government funded in-home care for older Australians. Support at Home will incorporate new levels of funding, services and equipment options, to help older clients stay in the comfort of their own home for as long as possible.
Support at Home will bring together all current in-home aged care programs over time, and replace Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and Short-Term Restorative Care (STRC).
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I’ve got a Home Care Package
Current Home Care Package recipients will transition to Support at Home on 1 July 2025. There’s no need for reassessment, as clients will be automatically transferred with equivalent funding levels. Any unspent funds will also carry over, providing additional flexibility for accessing services or approved assistive technologies.
If your needs change and you think you require a higher level of support, you will undergo a re-assessment. Following this you will transition fully into Support at Home and its program framework with a new SAH funding level.
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How to Apply for Support at Home
To receive a Support at Home package, an assessment is required to determine your needs and your eligibility. If you haven’t been assessed for Support at Home yet, you (or your nominated representative) need to call My Aged Care on 1800 200 422 and register to apply for an assessment.
Other available funding through Support at Home:
Short-Term Funding Pathways
RESTORATIVE CARE
Funding to help support people to improve or maintain their independence for short-term needs. This pathway offers funding of between $6,000 – $12,000 to access goal-oriented allied health services for a temporary period of up to 12 weeks. For example, recovering from a fall, or post-hospital rehabilitation.
END-OF-LIFE PATHWAY
This funding recognises the preference many people with life limiting illnesses have to spend their final time at home. Eligible Support at Home clients can access up to $25,000 over a 3 month period for in-home care that complements their specialist palliative care program. For example, personal care, nursing services for symptom management, respite care for family members, oxygen supplies, psychological counselling.
Assistive Technology and Home Maintenance Scheme (AT-HM)
An additional funding option for equipment, products and home modifications is now available, separate from the funding you may receive through your quarterly budget. The Support at Home assessment will also consider an applicants need to access the AT-HM Scheme, with low, medium or high tiers of funding of between $500 for low requirements and $15,000 for high needs clients. For example, the AT-HM funds can be used for the purchase of back cushion supports, commode chairs, mobile hoists and face-to-face communication software.
Prestige Inhome Care’s experienced Care Managers work with you and your loved one to assess, plan and implement the services and supports you need and ensure you get the most value from your funding.
6 Steps to Begin Support at Home Services
Register with My Aged Care:
Contact Prestige Inhome Care on 1300 1030 10 and our friendly team will support you to register on My Aged Care and apply for an assessment.
Develop Support Plan:
Aged care assessor will contact you and work with you to develop a personalised support plan.
Receive Letter:
Receive a Notice of Decision letter and move to the Priority System waiting list.
Funding Allocated:
Funding will be allocated, and you need to select a Support at Home service provider.
Contact Services Australia:
Contact Services Australia on 1800 227 475 for your contribution amount.
Enter Agreement and Start Services:
Enter agreement with your chosen provider. Your provider accepts My Aged Care referral and notifies Services Australia that you are starting care. Your services will begin.
Co-Contributions
Under Support at Home, participants will only pay contributions on the services they have received. Contributions will be based on the type of service received and the clients pension status and financial means.
The government has implemented a strong safety net for low means participants to meet aged care costs.
eg. nursing, physiotherapy
100% government funded
eg. personal care, mobility assistance, eating, remedial therapy
Full pensioner: 5%
Part pensioner: 5% – 50% based on assessment of income and assets
Self funded retiree: 50%
eg. domestic help, food prep, gardening
Full pensioner: 17.5
Part pensioner: 17.5% – 80% based on assessment of income and assets
Self funded retiree: 80%
the government will contribute around $7.80
Comparing Home Care Package and Support at Home
Home Care Package
- 4 funding levels
- Monthly budgets
- Monthly budget needs to be used to cover all care, assisted technology & home modifications, palliative care and clinical requirements
- 15% Package Management Fee
- 15% Care Management Fee
Support at Home
- 8 funding levels
- 2 short-term care pathways
- Quarterly budgets
- Additional funding for assisted technology & home modifications, palliative care and restorative care
- Administration fees removed and replaced by an hourly unit rate
- Care Management Fee reduced to 10%
- New assessment process and tool
What’s Included?
Under Support at Home, services are categorised as:
Specialised services to maintain or regain functional or cognitive capabilities. Delivered, or supervised by a qualified or accredited health professional. (eg. Nursing, Allied health through third party providers)
Support delivered to older people to help them manage activities of daily living and the loss of skills required to live independently (eg. Personal care, individual social support, in-home respite)
Support to assist older people to keep their home in a liveable state in order to enable them to stay independent in their homes (eg. Domestic assistance, meal preparation, shopping assistance)
Specialised services to maintain or regain functional or cognitive capabilities. Delivered, or supervised by a qualified or accredited health professional. (eg. Nursing, Allied health through third party providers)
Support delivered to older people to help them manage activities of daily living and the loss of skills required to live independently (eg. Personal care, individual social support, in-home respite)
Support to assist older people to keep their home in a liveable state in order to enable them to stay independent in their homes (eg. Domestic assistance, meal preparation, shopping assistance)
How to switch providers
At Prestige Inhome Care, we understand that everyone has different needs. We know that having a carer support you in your own home is a big step, and your current provider may not be the right fit.
If you’re considering switching providers, we can help you understand and navigate the steps, from notifying Services Australia, My Aged Care, right through to the transfer of services.
Here is a summary of the steps you need to take to switch providers. When you decide to change providers, you need to:
Give your referral code to the new provider
Agree on a start date with the new provider
Provide written notice to their current provider
Agree on a cessation date with their current provider
Contact your new provider
FAQ
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What if I am waiting for my HCP to be allocated?
Many of our clients choose to begin with private self-funded care whilst they wait for the Home Care Package to be allocated.
Once you package is approved, your current care roster and care team remains in place and we simply transfer the funding across to your Home Care Package and assist with all of the paperwork.
How Can I Apply For A Home Care Package?
Follow these simple steps to set up your home care package: Give Prestige Inhome Care a call on 1300 10 30 10 and we’ll guide you through the process
- Apply for an assessment by visiting My Aged Care and follow the prompts, or call 1800 200 422.
- You will next receive a letter from My Aged Care which states what level of home care you are eligible for and your priority package level. This letter confirms you are now on the government managed national waiting list
- You will receive a second letter indicating when your Home Care Package is 90 days away. Once you receive this letter it’s best to complete the Aged Care Fees Income Assessment form.
- Once approved for a Government Home Care Package, talk with a Prestige Inhome Care Case Manager. Let us work with you to develop a budget and care plan that best suits your needs.
What support can I expect from my Case Manager?
Your Case Manager provides ongoing support, coordinating your care, regularly reviewing your needs, and ensuring your care plan is up-to-date. They also serve as your main point of contact, offering guidance and assistance whenever needed.
What can I expect with 24-7 care?
With 24/7 care, you can expect constant support, personalised attention, and peace of mind, knowing that a dedicated team is always available to assist with your needs at any time of the day or night.
Will I have access to my Coordinator and Case Manager 24/7?
Your dedicated Case Manager and Coordinator are available during business hours to answer questions, and address any concerns, ensuring you receive seamless and continuous care. In the case of an emergency, we have a team on-call to provide support.
What services does Prestige provide as part of 24-Hour Care?
Our 24-Hour Care service includes personal care, medication management, meal preparation, companionship, overnight care, and more, all tailored to meet your specific needs around the clock.
Can I make my own decisions regarding my care?
Yes, you have full control over your care decisions. Our Consumer Directed Care model ensures that your preferences and choices guide all aspects of your care plan.
I am a private person and do not want too many new people in my home, can I limit the number of carers?
Absolutely. We understand the importance of privacy and consistency, so we limit the number of carers to a small, dedicated team that you’re comfortable with.
I sleep at night, do I need active care overnight?
We tailor overnight care to your needs. If you sleep through the night, we offer passive care where carers are available on-call, ensuring your safety and comfort without unnecessary disruption.
Will my 24-Hour Care team be consistent and committed?
Yes, Prestige Inhome Care prides itself on providing continuity of care. You’ll have a consistent team of 6-7 carers who are familiar with your needs, ensuring you receive reliable and committed support.
How can I make sure I have the right 24-hour care team for my needs?
We carefully match you with a dedicated team of carers based on your preferences, needs, and personality. We encourage your involvement in the selection process to ensure you feel comfortable and confident with your care team.
How much does the 24-Hour Care service cost?
The cost of 24-Hour Care varies based on individual needs and care requirements. We provide a detailed quote after a free consultation, ensuring you understand the costs upfront without any surprises.
Are there any entry/exit fees with a Home Care Package?
No, Prestige Inhome Care does not charge any entry or exit fees for Home Care Packages, allowing you flexibility and peace of mind when starting or ending your care.
Why do I need to pay Care and Package Management Fees?
Care and Package Management Fees cover the cost of coordinating and managing your care, ensuring you receive high-quality services tailored to your needs. These fees include administration, care planning, and ongoing support.
How do I get started with a Home Care Package?
To get started, contact us for a free consultation. We’ll guide you through the assessment process, help you understand your funding level, and assist in creating a tailored care plan that meets your needs.
If I exhaust my Home Care Package funds, can I pay for any additional services privately?
Yes, if your Home Care Package funds are exhausted, you can arrange and pay for additional services privately through Prestige Inhome Care to ensure continuity of care.
How many hours of Home Care can I get from my package?
The number of hours of Home Care you receive depends on the funding level of your Home Care Package and the type of services you choose. We help you maximise your package to get the most care possible within your allocated funds.
What Home Care services does Prestige provide?
Prestige Inhome Care offers a broad range of services through Home Care Packages, including personal care, domestic support, transport, home maintenance, companionship, nursing care, and more, all tailored to your needs.
Is there anything Home Care Packages funding can’t cover?
Home Care Package funding is flexible but cannot be used for general living expenses, such as rent, food, or utilities. It is specifically intended for care services and products that support your health, safety, and well-being at home and are specifically related to the natural aging process.
How much or how little Home Care can I arrange?
With a Home Care Package, you can arrange as much or as little care as needed, based on the funding level of your package and your personal requirements. Services are tailored to your unique situation.
What is the Process?
Speak to a Care Specialist
Book a consultation
We develop tailored care plans
We create your Care Team
Your care program begins
Speak to a Care Specialist
Book a consultation
We develop tailored care plans
We create your Care Team
Your care program begins
Request a callback
Latest news
The Australian Government has recently taken action to reduce excessive Home Care Package (HCP) charges and make it easier to compare prices between providers. Today we unpack what these changes mean for Home Care Package recipients and explore how Prestige Inhome Care’s fees weigh up against the new fee updates.
One of Prestige Inhome Care’s biggest challenges is getting the word out that in-home care is a viable option for people facing difficulties at home. Online reviews are now being used more and more by people as a way to find information about a trusted provider.
Rolf, a vibrant 93 year old retired teacher and academic, has a passion for history, books, classical music and visits from his grandkids. The support of his carers allows him to pursue his studies and correspondence, which give his life purpose and define his identity. Rolf loves Bondi, so staying in his community is very important to him. He was instrumental in establishing the community theatre in Bondi (Bondi Pavilion Theatre Company).
The Australian Government has recently taken action to reduce excessive Home Care Package (HCP) charges and make it easier to compare prices between providers. Today we unpack what these changes mean for Home Care Package recipients and explore how Prestige Inhome Care’s fees weigh up against the new fee updates.
One of Prestige Inhome Care’s biggest challenges is getting the word out that in-home care is a viable option for people facing difficulties at home. Online reviews are now being used more and more by people as a way to find information about a trusted provider.
Rolf, a vibrant 93 year old retired teacher and academic, has a passion for history, books, classical music and visits from his grandkids. The support of his carers allows him to pursue his studies and correspondence, which give his life purpose and define his identity. Rolf loves Bondi, so staying in his community is very important to him. He was instrumental in establishing the community theatre in Bondi (Bondi Pavilion Theatre Company).
Downloadable guide
To find out more about Support at Home, please download our guide.
What our clients love about us
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Peter -Melbourne
Frank – Melbourne